Shipping Policy

1. Shipping Locations

BASE Pickleball ships worldwide. We deliver to most international destinations using reliable carriers, including FedEx, Royal Mail, DHL, UPS.

2. Order Processing Time

• Orders are processed within 1-2 business days.
• We operate 7 days a week, including weekends.
• Once your order is shipped, you will receive a tracking number via email/SMS.

3. Shipping Costs

• Free shipping is available for all orders above £50.
• Orders below £50 will incur a shipping fee based on weight, destination, and shipping method. The exact cost will be calculated at checkout.

4. Estimated Delivery Time

• Standard Shipping: 6-10 working days
• Priority Shipping: 4-7 working days
• Overnight Shipping (where available): 1-2 working days

5. International Orders & Customs

• Customs duties and taxes (if applicable) are prepaid, so customers will not need to pay any additional fees upon delivery.
• Delays caused by customs processing are beyond our control.

6. Order Tracking

• Once your order is shipped, you will receive a tracking number via email or SMS.
• You can track your order on our website or through the carrier’s tracking page.

7. Shipping Insurance & Lost/Damaged Packages

• All orders are insured for protection against loss or damage during transit.
• If your package arrives damaged, please contact us within 48 hours with photos of the damage.
• BASE Pickleball is not responsible for lost or stolen packages once marked as delivered.

8. Returns & Replacements

• We offer refunds and replacements for products with manufacturing defects.
• If the return is due to our error (wrong item, damaged product), we will cover the return shipping cost.
• If the return is for any other reason, the customer is responsible for return shipping costs.

For any shipping-related queries, contact our support team at support@basepickleball.com